Question 1

Do I need to be present for the work to be done?

Accepted Answer

No — that's exactly why families hire us. We work with out-of-town families all the time. We can coordinate access with a realtor, property manager, or neighbour, and keep you updated throughout the entire process by phone or email.

Question 2

How do you decide what gets shipped, donated, or disposed of?

Accepted Answer

You decide. Before we begin, we'll walk through the dwelling with you (in person or via video call) and create a clear plan together. We'll identify items you'd like shipped home, items suitable for donation, and items that need to be disposed of. Nothing happens without your approval.

Question 3

How do you ship valuables safely?

Accepted Answer

We use professional packing materials and reputable couriers with tracking and insurance. Fragile items like artwork, jewellery, and china are packed with extra care. We provide you with tracking information for every shipment.

Question 4

Which charities do you donate to?

Accepted Answer

We work with a network of trusted local Fraser Valley charities, thrift stores, and community organizations. We can provide you with a list of where items were donated, which can be useful for estate documentation.

Question 5

How long does the whole process take?

Accepted Answer

It depends on the size of the dwelling and the volume of belongings, but most estates are fully cleared and cleaned within one to two weeks of our initial assessment. We'll give you a realistic timeline upfront.

Question 6

What does it cost?

Accepted Answer

Every estate is different, so we provide a custom quote after our initial assessment. We're transparent about pricing — no hidden fees. We'll give you a clear, written estimate before any work begins.

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Serving the Fraser Valley

Frequently Asked Questions